Challenges
- Collecting content from vendor community was too long, resource-intensive and error-prone; struggled to grow relationships with key retail partners due to gaps in data
- Different parts of the marketing organization did not share data with one another; content existed in a silo, disconnected from category management
Solutions
- Built of a cross-functional digital content team with shared objectives
- Defined an optimized workflow for content creation, approval and distribution; automated a multitude of processes to make best use of limited resources
- Worked with retail partners to help grow relationship and meet the growing demand for product content; matured relationship as a source of consumer feedback